Privacy Policy

This Privacy Policy describes how https://ezycart.live (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at [info@ezycart.live] or by mail using the details provided below:

Iqbal House, Daaday Road, Village Seeray,
Phalia 50430, Pakistan

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.”

Device Information

• Purpose of collection: to load the Site accurately and perform analytics on Site usage to optimize our Site.
• Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our web hosting service and analytics providers (Google Analytics, etc.).
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

• Purpose of collection: to provide products or services, process payment information, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with relevant marketing.
• Source of collection: collected directly from you.
• Disclosure for a business purpose: shared with our payment gateway provider (e.g., Stripe, PayPal), shipping providers, and analytics services.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers or other payment details), email address, and phone number.

Customer Support Information

• Purpose of collection: to provide customer support.
• Source of collection: collected directly from you.
• Disclosure for a business purpose: shared with our email service provider or customer support software as needed.
• Personal Information collected: name, email address, order details, and any other information you provide voluntarily.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We may share your Personal Information with payment processors (Stripe, PayPal), shipping companies, and our email service provider.
• We may share your Personal Information to comply with applicable laws and regulations or to respond to legal requests such as subpoenas or court orders.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Examples:

• We use Google Analytics to understand how our customers use the Site.
  Learn more about Google’s privacy practices here: Google Privacy Policy
  You can opt-out here: Google Analytics Opt-out.
• We may share information about your use of the Site with our advertising partners, such as Facebook and Google Ads.

Opt out of targeted advertising:

• Facebook
• Google
• Bing

You can also opt out via the Digital Advertising Alliance: DAA Opt-out.

Using Personal Information

We use your Personal Information to:

• Offer products for sale
• Process payments
• Ship and fulfill orders
• Communicate with you about your order
• Keep you up to date about new products, services, and offers

Retention

When you place an order, we will retain your Personal Information for our records unless and until you ask us to delete this information.

Cookies

We use cookies to optimize your experience on our Site and to provide our services.
Examples of cookies used:

• Necessary cookies for site operation (cart, login, checkout)
• Analytics cookies (Google Analytics)
• Advertising cookies (Facebook Pixel, Google Ads)

You can control cookies through your browser settings. Learn more at All About Cookies.

Do Not Track

Please note that we do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons.

Complaints

If you would like to make a complaint, please contact us via email or mail using the details provided under Contact above.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.