Thank you for shopping at EzyCart.live.
We strive to provide you with the best quality products and excellent service.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 7 days to request a return from the date you receive your item.
To be eligible for a return:
- The item must be unused, in the same condition you received it, and in its original packaging.
- You must provide a proof of purchase (order number, receipt, or invoice).
To initiate a return, please contact us at:
📧 info@ezycart.live
Non-returnable items
Certain types of items cannot be returned:
- Perishable goods (such as food, flowers, newspapers, or magazines)
- Custom products (such as special orders or personalized items)
- Digital downloads (such as e-books, software, or digital products)
- Sale or clearance items
Refunds
Once we receive your item and inspect it, we will notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original payment method.
The time it takes to receive your refund depends on your card issuer’s policies.
Shipping costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Shipping costs are non-refundable.
Damaged or defective items
If you receive a damaged or defective item, please contact us immediately at info@ezycart.live with:
- Order number
- Description of the issue
- Photos of the damaged or defective item(s)
We will arrange a replacement or a refund based on your preference.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.
Contact Us
If you have any questions about our Refund/Return Policy, please contact us:
📧 info@ezycart.live